h31 Privacy Policy — How We Handle Your Personal Data

1. Introduction

h31 operates the online gaming platform available at h31.one. As part of running this platform for players in Bangladesh, h31 collects and processes certain personal data. This Privacy Policy explains what that data is, why we need it, and how we handle it responsibly.

h31 takes privacy seriously — not because we're required to say that, but because the trust of our players is the foundation of everything we do. Over two million players in Bangladesh have registered accounts at h31, and every one of them has shared personal information with us. We treat that information with the care and respect it deserves.

This policy is written to be readable. If something is unclear, contact our support team and we'll explain it in plain language. Privacy should not be confusing, and h31 is committed to making sure every player understands exactly how their data is handled.

2. Personal Data We Collect

h31 collects the following categories of personal data from players:

h31 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Collect Your Data

h31 collects personal data through the following channels:

• Direct registration: When you create an h31 account, you provide your name, date of birth, email address, and mobile number directly.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, your payment account details and transaction records are collected.
• Identity verification: When you submit documents such as a national ID card or passport for verification, those documents and the data they contain are collected.
• Platform usage: As you use the h31 platform, technical and usage data is collected automatically — including your IP address, device information, and gameplay activity.
• Cookies and tracking technologies: h31 uses cookies and similar technologies to collect data about how you interact with the platform. See Section 6 for full details.
• Customer support: When you contact h31 support via live chat or email, the content of those communications is recorded and stored.

4. How We Use Your Personal Data

h31 uses your personal data for the following purposes:

• To create and manage your h31 account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To comply with anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• To detect and prevent fraud, cheating, and other prohibited conduct on the h31 platform.
• To monitor gameplay patterns for responsible gaming purposes and to identify players who may need support.
• To send you important account-related notifications such as security alerts, transaction confirmations, and policy updates.
• To send you promotional communications about bonuses, new games, and platform features — but only if you have opted in to receive them.
• To improve the h31 platform by analysing usage patterns and identifying areas for enhancement.
• To respond to your customer support enquiries and resolve complaints.
• To comply with any legal obligations that apply to h31 as an online gaming operator.

5. Who We Share Your Data With

h31 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary to deliver the services you use:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies that govern how they handle your data.
• Identity verification providers: When you submit verification documents, they may be processed by a third-party KYC provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game software providers: The game studios whose titles are available on h31 may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game studios.
• Regulatory authorities: h31 may be required to share player data with regulatory or law enforcement authorities in response to a lawful request. h31 will notify affected players where legally permitted to do so.
• IT and security providers: h31 uses third-party infrastructure and security services. These providers may have access to technical data as part of delivering their services and are bound by strict data processing agreements.

All third parties with whom h31 shares personal data are required to handle that data in accordance with applicable data protection standards. h31 does not permit third parties to use your data for their own marketing purposes.

6. Cookies & Tracking Technologies

h31 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players use the site. Here is a breakdown of the types of cookies h31 uses:

• Essential cookies: These are required for the h31 platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help h31 understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual player identities.
• Functional cookies: These remember your settings and preferences — such as your preferred language or display settings — so you don't have to re-enter them every time you visit.
• Security cookies: These help h31 detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the h31 platform. h31 does not use third-party advertising cookies or share cookie data with advertising networks.

7. Data Retention

h31 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal obligations that apply to it:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for five years from the date of each transaction.
• Customer support records: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, h31 deletes it securely or anonymises it so that it can no longer be linked to you as an individual. h31 does not retain data "just in case" — every piece of data we hold has a defined purpose and a defined end date.

8. Security Measures

h31 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and h31 servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Role-based access controls that limit which h31 staff can access which categories of data.
• Multi-factor authentication for all h31 staff accounts with access to player data.
• Regular third-party security audits and penetration testing.
• Automated monitoring systems that detect and alert on unusual access patterns or potential breaches.
• Incident response procedures that ensure any data breach is identified, contained, and reported promptly.

Despite these measures, no online platform can guarantee absolute security. If you believe your h31 account has been compromised, contact support immediately and change your password. h31 will investigate and take appropriate action without delay.

9. Your Privacy Rights

As an h31 player, you have the following rights over your personal data. These rights are genuine and h31 will respond to any request within 30 days:

To exercise any of these rights, contact h31 support via live chat or email at [email protected]. h31 will verify your identity before processing any data request to ensure your information is not disclosed to an unauthorised person.

10. Children's Privacy

h31 is strictly an 18+ platform. h31 does not knowingly collect personal data from anyone under the age of 18. If h31 discovers that a player under 18 has registered an account, that account will be closed immediately and all data associated with it will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered an h31 account, please contact support immediately at [email protected]. h31 will investigate and take appropriate action without delay.

11. Changes to This Privacy Policy

h31 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, h31 will notify registered players via email or an in-platform notification before the changes take effect.

The current version of this policy is always available on this page. The effective date at the top of the document indicates when the current version came into force. Continued use of the h31 platform after an updated policy takes effect constitutes acceptance of the changes.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the h31 privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the h31 platform after logging in.
• Response Time: All privacy-related requests are acknowledged within 48 hours and resolved within 30 days.

h31 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with h31's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.